No recently viewed items.
This text outlines our obligation to inform you at the time of data collection, as required by Article 10 of the Personal Data Protection Law No. 6698.
This text is for informational purposes under KVKK Art. 10 and does not constitute legal advice. For our detailed policy, please see the Privacy Policy, and for comprehensive information, please refer to the official website of the Personal Data Protection Authority (kvkk.gov.tr).
The two documents serve different functions:
Legally, the Privacy Policy can be considered the "long version" and the Clarification Text the "short user version," but content consistency is always maintained.
We periodically review our Clarification Text. We will notify you of significant changes (such as a new data category, a new transfer recipient, or a new purpose) via your registered email address; the Last updated date at the top of the page will be revised. Your active bookings are subject to the terms in effect prior to the change.
The five most common questions about the Clarification Text.
The Clarification Text is the brief, simple, and clear information provided to you at the time of data collection, as required by KVKK art. 10. The Privacy Policy, on the other hand, is the main document that details all data processing activities, retention periods, security measures, and procedures. This page is the short form — for details, please see the Privacy Policy.
No. As required by KVKK art. 10, we provide a brief, context-appropriate clarification at every point of data collection: the reservation form (when entering guest information), membership registration (when providing an email and password), the call center (verbally at the beginning of a phone call), and the contact form (before sending a message). This page is also accessible as an archived version.
Under KVKK art. 5/1, explicit consent is mandatory for certain types of processing (especially marketing communications and sensitive personal data). Explicit consent is defined as consent given for a specific purpose, based on information, and of free will. It is revocable; you can withdraw it through your member panel or by sending a single email to complaints@elementransfer.com.
Yes. Under KVKK art. 6, health data is classified as sensitive personal data; a dedicated explicit consent screen is presented on the reservation form before you provide hospital or clinic information. The data can only be accessed by the operations team (not the chauffeur), is processed only for the duration required to provide the service, and is not shared with third parties.
When you terminate your membership, your personal data is deleted or anonymized in accordance with §6 of the Privacy Policy. If you decide to register again in the future, the new Clarification Text will be presented to you on the registration form — your previous consents are not carried over, and you will make a fresh assessment.
Our KVKK team responds within 30 days, free of charge — complaints@elementransfer.com.
“My airport transfer was truly impressive. The driver arrived exactly on time, greeted me warmly, and made the ride very pleasant. The car was spotless and comfortable, which helped me relax after my flight. Everything was arranged smoothly, and I felt completely taken care of from beginning to end. I would definitely recommend this service to anyone who values reliability and comfort.”
A Tripadvisor traveler review
