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Where to meet your chauffeur at Istanbul Airport (IST), Sabiha Gökçen (SAW), Galataport, hotels, and private addresses — detailed with photos and coordinates.
Detailed pick-up plans for four key arrival points in Istanbul.
If your flight arrives early or is delayed, our system provides automatic tracking. Your chauffeur will be at the meeting point at the appropriate time. For an early arrival, we prepare up to 30 minutes in advance. For arrivals earlier than that, you may have a short 30-minute wait for the vehicle to be ready (coordinated with your chauffeur via WhatsApp).
We offer three types of child seats:
All models comply with EU safety standards and are provided at no extra charge. Please specify your needs in the reservation notes.
Our Sprinter Wheelchair-Lift model provides door-to-door access with an electronic ramp. It comfortably accommodates a wheelchair, a companion, and luggage. Standard rates apply, with no additional charge. Please mention this requirement during booking (availability grants automatic priority).
Small pets (dogs, cats, birds, etc.) are transported free of charge when in a carrier or cage. A carrier is mandatory; pets cannot travel loose for the chauffeur's safety. Larger dogs may require a Sprinter or a more spacious vehicle; please inform us when booking. Service animals (guide dogs, therapy dogs) are transported without any restrictions.
The six most common questions about our meeting points.
A white A4-size sign; it will display your reservation name + the 'Elemen Transfer' logo. The sign is personalized for each guest; for family/group bookings, a single sign will show the reservation name.
Yes. We monitor your flight's arrival time with live flight tracking; we wait for up to 60 minutes of delay free of charge. For delays exceeding 60 minutes, an hourly waiting fee applies (as specified in your booking details). If your flight is cancelled, you will receive a 100% refund.
Please specify in your booking notes: infant seat for 0-1 year, child seat for 2-4 years, or booster seat for 4-12 years. There is no extra charge. A notice of at least 2 hours in advance is required. Last-minute requests can be accommodated if a seat is available in the assigned vehicle.
Yes. We have a Sprinter Wheelchair-Lift model available, which provides door-to-door access with a ramp. An additional seat for a companion is standard. Please select the 'Wheelchair-accessible vehicle' option during booking.
If it is a single booking, one sign will be prepared with the reservation name. If multiple bookings are combined, a separate chauffeur and vehicle will be assigned for each group; the main coordinator's name will be displayed on the sign.
Yes. We coordinate with over 50 partner hotels; the reception staff will advise you to request 'Elemen Transfer'. At non-partner hotels, our chauffeur will be ready in the lobby and may call your phone.
Select your meeting point, track your chauffeur's arrival, and experience a seamless transfer.
“My airport transfer was truly impressive. The driver arrived exactly on time, greeted me warmly, and made the ride very pleasant. The car was spotless and comfortable, which helped me relax after my flight. Everything was arranged smoothly, and I felt completely taken care of from beginning to end. I would definitely recommend this service to anyone who values reliability and comfort.”
A Tripadvisor traveler review
