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Our online reservation agreement, pursuant to the Law on Consumer Protection No. 6502 and the Distance Sales Regulation.
This text is a paraphrase of the main provisions of the Law on Consumer Protection No. 6502 and the Regulation on Distance Sales. It does not constitute legal advice.
SELLER: Elemen Transfer Turizm ve Taşımacılık Hizmetleri (hereinafter "Seller"). BUYER: The consumer purchasing a service from our website (hereinafter "Buyer"). AGREEMENT: This distance sales agreement, concluded upon confirmation of online payment.
This agreement governs the rights and obligations of the parties regarding the sale and performance of the service ordered by the Buyer electronically through the Seller's website, in accordance with the provisions of Law No. 6502 and the Regulation on Distance Sales. Service details: the type, date, time, route, and vehicle information specified in your reservation confirmation email.
Under Article 15 of the Regulation on Distance Sales, the right of withdrawal cannot be exercised for the following services:
Our transfer and tour services fall within this scope. Therefore, the 14-day right of withdrawal cannot be exercised; however, as the Seller, we provide additional protection for the Buyer by applying a tiered cancellation policy. Details: Cancellation Policy.
The Seller is obligated to perform the service at the place and time specified in the reservation details. In case of a delay in performance or a deficiency in quality, the Buyer has the right to:
The Seller's total financial liability cannot exceed the reservation amount (BK m.114).
Turkish Law shall apply to disputes arising from this agreement. Methods of resolution include:
If any provision of this agreement is deemed invalid, the remaining provisions shall retain their validity (severability).
The six most common questions about the distance sales agreement.
In accordance with article 15/g of the Distance Sales Regulation, you cannot exercise the right of withdrawal for services tied to a specific date and time (e.g., flights, hotels, transfers, tours). Instead, our more flexible tiered cancellation policy applies, offering a 100% refund for cancellations made more than 24 hours in advance. For details, please see our Cancellation Policy.
During the payment step of your reservation, you check the box stating 'I have read and agree to the Distance Sales Agreement and the Preliminary Information Form'. This action is considered an electronic approval (in accordance with the Electronic Signature Law No. 5070, articles 4-5). A copy of the agreement will be sent to your email address.
First, please contact our concierge (via the contact form). If a resolution cannot be reached, you may apply to: (1) the Provincial/District Consumer Arbitration Committee (İl/İlçe Tüketici Hakem Heyeti) if the amount is below the monetary threshold, or (2) the Consumer Court (Tüketici Mahkemesi) if it is above the threshold. These monetary limits are updated annually by the Ministry of Trade.
Yes. During the booking process, simply check the 'I am booking this as a gift' option. The booking confirmation will be sent to the gift recipient. The financial invoice is issued to the person who made the payment and is not shared with the recipient. The right to cancel the reservation also remains with the purchaser.
All prices on our website are inclusive of VAT (20% service VAT for individual guests). For corporate clients, a VAT-exclusive view can be activated upon request, and an e-Invoice will be issued automatically.
Once your payment is completed, a PDF invoice will be sent to your registered email address within 5 minutes. For corporate bookings, invoices are issued through the e-Invoice system, which is integrated with the GİB (Turkish Revenue Administration). If any information is incorrect, you may request a correction within 7 days.
For legal inquiries, please contact complaints@elementransfer.com. For billing matters, please reach out to corporate@elementransfer.com.
“My airport transfer was truly impressive. The driver arrived exactly on time, greeted me warmly, and made the ride very pleasant. The car was spotless and comfortable, which helped me relax after my flight. Everything was arranged smoothly, and I felt completely taken care of from beginning to end. I would definitely recommend this service to anyone who values reliability and comfort.”
A Tripadvisor traveler review
